Sending vouchers

Setting up your welfare account

• Where do I log in?
• Where do I find the HG reference?
• How to add and use reason codes

How to videos

• How to videos

Managing your users

• How do I add team members and create subteams?
• User types explained
• How do I make someone else the admin of our welfare account?
• How do I delete users?

Managing funds

• Financial reports and invoices
• Where can I find my receipt?
• How do I transfer funds to my subteam?
• How do I top up my account?
• Will we be refunded if vouchers expire without redemption?
• How long does it take for my top up to arrive?

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Sending welfare vouchers

• How to send printable vouchers
• How to send welfare vouchers using individual links
• How to send welfare vouchers via SMS
• How to send welfare vouchers via email
• Which energy voucher should I send?
• How to share welfare vouchers

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Tracking Huggg links

• How can I find a specific welfare voucher that I have made?
• How do I find out if a recipient has spent a voucher?
• Can I cancel welfare vouchers after they've been created?
• Can I change the expiry of a welfare voucher(s) I have created?
• Can I change the email address or mobile number after I've sent the Huggg?
• Can a recipient change their supermarket brand selection?

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PayPoint

• Which energy providers partner with PayPoint (sender info)
• How does PayPoint work? (Sending Vouchers)
• How do I get approved for Paypoint?
• Do I need a PayPoint account to purchase vouchers?
• Can I restrict access to PayPoint to only certain members of the team?

ATM Vouchers

• How do ATM vouchers work? (Sending Vouchers)

Digital energy/water card

• How long does it take to get started?
• Are there any key restrictions or limitations with pre-paid cards?
• What are the costs?
• How can I check the available balance?
• Am I entitled to a refund for any unclaimed vouchers?

Post Office

• How do post office vouchers work? (Video)
• Which energy providers partner with the Post Office? (Sender info)
• Are there any key restrictions or limitations for Post Office vouchers?
• Can the voucher be split across multiple transactions?

OneLink Energy

• One Link Energy vouchers
• How long does it take to get started?
• Are there any key restrictions or limitations with OneLink Energy vouchers?
• Can I send OneLink Energy vouchers in bulk?

OneLink Cash

• Can I send OneLink Cash vouchers in bulk?
• Are there any key restrictions or limitations with OneLink Cash vouchers?
• One Link Cash vouchers
• How long does it take to get started? (OneLink Cash)

Appliances

• The recipient hasn't received their appliance.
• The recipient has a problem with their appliance. Who should they contact?
• Installation and removals
• What happens if the recipient experiences an issue with delivery?
• Can the recipient change their delivery date?
• Is delivery included?

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Other

• Which brands are available on Huggg?
• Outages & incidents - Status page
• Where to get help
• What are the grocery voucher terms?
• What are the home essential voucher terms?
• What are the school uniform voucher terms?

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