Setting up your welfare account
Managing your users
- Which of our accounts will be recredited if a voucher expires?
- Will we be refunded if vouchers expire without redemption?
- How do I transfer funds to my subteam?
- How do I request a refund?
- Financial reports and invoices
- How long does it take for my top up to arrive?
Sending welfare vouchers
- Sending a specific voucher to print
- How to share welfare vouchers
- How to send welfare vouchers via email
- How to send welfare vouchers via SMS
- What is the expiry date I’m setting?
- What format does the CSV need to be in?
Tracking Huggg links
- Will the recipient receive reminders to use their voucher(s)?
- Can I change the expiry of a welfare voucher(s) I have created?
- Can a recipient change their supermarket brand selection?
- Can I cancel welfare vouchers after they've been created?
- How do I find out if a recipient has spent a voucher?
- How can I find a specific welfare voucher that I have made?