I topped up my gas card/key or electricity card/key and the money hasn't been loaded. What should I do? August 19, 2022 15:21 Updated Please contact PayPoint directly at firstname.lastname@example.org. Related articles How does PayPoint work? (Receiving vouchers) How long do I have to redeem my welfare voucher once claimed? Why have I been blocked from redeeming my PayPoint voucher? Where's my voucher? How do I use my ATM cash voucher?