Once you have received your Huggg link, please watch the demo or follow the below steps to claim. Do not head to a Post Office branch until your voucher is ready - this can take up to 2 working days.
- Open the Huggg link and click 'Voucher details'.
- Click 'Claim now' to start the process of preparing your voucher.
Please note: Post Office vouchers take 2 working days to materialise. You will need to click back into your Huggg link after this time has passed to retrieve your Post Office voucher.
- Your voucher will look similar to this once it's ready to be claimed in store.
- Once at your local Post Office branch, present the barcode to the cashier, along with your meter key or card in order to receive a top-up to your key/card.
If you experience an issue whilst in-store or with the top up of your meter, please refer to this article for your next steps.